Challenge
Not only can inaccurate and erroneous contact data result in inefficient business processes and missed business opportunities, but they may also require time-consuming manual corrections, ultimately compromising your customers’ trust and undermining customer loyalty.
Solution
With its integrated AI feature, BSI provides an automated solution for checking, correcting, and enriching your contact data. The system checks the validity and correctness of e-mail addresses, mailing addresses, and phone numbers and suggests instant corrections if needed. Missing information is automatically added.
Lena, a customer, signs up for a newsletter through a story.
To do so, she enters her e-mail address, mailing address, and phone number.
The AI feature checks the validity of the data Lena entered in real time.
If it finds incorrect or incomplete data, BSI instantly proposes corrections and automatically adds any missing information.
The solution adds additional information such as the location type of the address (rural or urban).
A customer service rep confirms the corrected data and successfully finalizes Lena’s newsletter sign-up.
Advantages
Automated data correction saves time and significantly reduces any manual effort.
Validating and enriching contact data minimizes errors and maximizes data quality.
Accurate and complete data enhance the communication with your customers and build customer trust in your company.
