Segmentation A true Segment of One

Everyone wants their marketing to be highly personalized, but few know how to implement it. With BSI, you lay the foundation for your own customer love stories and take a big step toward Segment of One.


Realtime Segments in real time

BSI calculates customer segments in real time – because it is integrated into your systems landscape and available at all your touchpoints. It collects information such as a purchase, response to a mailing, landing page visit, shopping cart abandonment, or complaint and automatically processes it, thus immediately affecting score and segmentation. And since your data is in real time, you can always target your communication.

Integration of all systems It’s all about the data

By merging data from all available sources, BSI lays the foundation for the best possible customer segmentation. This is why BSI provides an ecosystem of integration points and allows you to integrate other systems via API – virtually through plug-and-play. BSI enriches existing data with third-party geographic and demographic data, which means you see everything you need to know at a glance.

The right time Automated segmentation

BSI automatically identifies new segments and target groups and maps them in a 360° view, which is your foundation for the targeted delivery of personalized content – on the right channel and at the right time.

Segmentation capabilities

Why segment your customers? An example:

“Segment of One” means that every customer is a segment. If you have 1,000 customers, does that mean that you have 1,000 segments? Yes, it does. BSI calculates scores for every customer’s segments. Those segments with the highest scores offer the best fit for the customer.

Your customer, who regularly buys his sweaters from you, is not only in one of these 1,000 segments but in more than one. It is conceivable that one day he purchases a sweater for his daughter from you. This purchase could then be the key to a different segment getting the highest score, and the most critical aspect in this scenario is that you have this information in real time. The system will automatically match the next story to this latest purchase.

So close to the Segment of One

With the 360° view, you get a comprehensive overview of your customers’ scores in the various customer segments. BSI calculates them in real time and dynamically adjusts the segmentation.

● Automatic clustering of customer data

● The dynamic adjustment of segments based on scores

● The integration of databases from various sources

● The clear organization of customer data and segmentation

Related Capabilities


BSI knows your business

Whether sales, marketing, service or customer insights: you can put our two million code lines and promising solutions together with equal ease – through uncompromising technology, a highly flexible data model and a captivating user experience.


Set up trigger-based, highly personalized customer journeys within 15 minutes with BSI. They help you provide an unforgettable experience and maximize your business success.


BSI offers a central, virtual advisor workstation with access to all relevant customer information. This improves the chances of a successful business conclusion.


BSI’s guided processes enable more efficient handling of customer issues. This saves you time and money in the long term, and makes your customers happy.


BSI provides you with powerful analytics, clearly arranged reporting dashboards and the possibility of data-based challenges to your decisions. BSI is your direct access to business intelligence.

Have we sparked your interest?

Let us show you how BSI can help you.

Adrian Bucher, Creator of Customer Delight

+41 58 255 97 02

BSI Customer Suite

Provide a truly compelling customer experience with seven products – all in one solution.