You are very close to your customers because you conduct video consultations and share and edit documents securely and without the need to install software on everyone’s devices.
Customer Engagement
Take out your customers
Instantly and fully automated. From online self-service appointment scheduling and AI-powered video consulting sessions to legally compliant, qualified digital signatures, BSI helps you create efficient processes and first-class customer experiences. And a future with customers who will be delighted over the long term.
We make industry leaders happy
Creating first-class customer experiences
Have AI do the work for you
Transcribe your personal interactive video consultation session, summarize it, and do sentiment analyses – all without lifting a finger. In addition to this, you will see the content of the entire conversation in real time in your customer’s 360° view – easily and efficiently.
You are where your customer is (that’s the omnichannel way)
And where the deal is closed. With BSI, you can easily sign contracts that are legally compliant – right during your consultation. And if you have to sign more than a few documents on a regular basis, you will absolutely love the batch signature function. Because it will save you a lot of time. And time is money.
Anyone can do digital signatures and video sales consulting
But BSI can do so much more. Take your customer along on her individual journey. Let her book appointments online in a fully automated manner, sign legally compliant contracts, and form a personal bond with you. And the best part: Everything you do is available in real time – anywhere.
*elDAS = electronic IDentification, Authentication and Trust Services
*AES/QES = Advanced & Qualified Electronic Signature
*BGB = German Civil Code (Bürgerliches Gesetzbuch)
*BDSG = Swiss Federal Data Protection Law (Schweizer Bundesgesetz über den Datenschutz)
*MiFID = EU financial market regulation (Finanzmarktrichtlinie)
Boost your customer value with the most successful CRM/CX platform in your industry
Use concentrated AI power, delightful customer journeys, and exciting insights, shaping long-term customer relationships with the BSI Customer Suite from day one.
Intelligence
Artificial Intelligence
BSI has already reached a place other solutions are still advancing toward. With more than 70 AI models available, we provide maximum flexibility, and agents that implement your strategies autonomously.
Intelligence
Customer Data & Insights
Your customer data is very valuable. But only if you understand what it can tell you. Create meaningful analyses and use the results right away for successful customer engagements. In real time.
Processes
Customer Experience
Serve multiple customers at the same time, and yet, serve them so individually, as if there were a thousand of you. AI-powered BSI strategies optimize your customer interactions across all channels – and around the clock.
Processes
Customer Relationship Management
This is how you easily gain your customers’ loyalty: Create long-term successful relationships, connect sales, marketing, and service, and make more time for what really matters: your customers.
Processes
Customer Engagement
You are where your customers are. Create personal experiences with online appointment scheduling, AI-powered video consulting, and digital signatures. Convenient, dependable, and legally compliant.
Data
Enterprise Integration Platform
Pave the way for your data because interfaces have never been this easy. Scale it to the enterprise level and play it safe when testing – all in low code.
Data
Customer Data Platform
Your BSI CRM/CX platform is the single source of truth when it comes to customer data. Break down data silos and optimize your business processes. GDPR-compliant and secure.
Talk with us
We would be happy to assist you at any time.