Partners BSI network
In collaboration with our partners, we simplify complex matters, and our ultimate goal is to make our customers happy. Our partners supplement our product and solution portfolio, from CRM to CX, in different ways, but always related to adding value for our customers.
Ecosystem Join us for partnership success
Customer journeys in insurance
The strategic partnership between msg nexinsure and BSI focuses on providing consulting services to insurers in customer journey management. There, we jointly count on the SDA SE Open Industry Solutions’ architecture.
Voice-based customer service
With the AI voice technology from Spitch, also incorporated into BSI, our customers can design voice-controlled customer journeys with BSI, from customer support to order processing.
Working together with gateB, a consulting and implementation company, we help customers make the best use of digital opportunities and design smarter customer relationships.
Customer journey design
Together with BSI, admire makes sure that the right message gets to customers at the right touchpoint and at the right time, leading to the creation of automated, personalized customer journeys in BSI.
Online communication in banking
Our collaboration with unblu has made online touchpoints such as live video and voice available in BSI. With this addition, banks can design seamless customer journeys while offering maximum convenience to their customers
Digital touchpoints in banking
In a joint effort with Soranus and its process methodology and many years of project experience, we offer banks a comprehensive package to integrate digital touchpoints into the process landscape.
Intelligent customer service
With its focus on smart appointment coordination in customer service, Service Ocean, together with BSI, ensures better accessibility and more efficient call distribution in your contact center.
Triggers for more customer interaction
The incorporation of Novadoo’s “appreciation platform” into BSI lets customers build gift triggers into the customer journey to promote customer interaction.
Data quality for customer acceptance
As a backend system, the Uniserv Customer Data Hub is the “golden record” and is available for BSI to consistently maintain high levels of CRM data quality.
Sustainable insurance sales
Compeople’s contribution to BSI includes integrated automation, AI, and mobile consulting solutions, which create the foundation for providing individualized consulting support for policyholders.
Digital customer journeys for financial services providers
Together, PPI Schweiz and BSI design customer journeys for banks and insurance companies, allowing them to efficiently manage website inquiries and utilize the full potential of sales and upselling opportunities.
Smart solutions for personalized journeys
Younity builds bridges between digital needs in marketing and technological possibilities for agencies and their customers.
Highly automated customer interaction
BSI and Adcubum relied on the seamless and intelligent integration of their standard solutions BSI CRM and adcubum SYRIUS, in order to simplify joint customer projects.
Strong campaign management
BSI and Finnova team up for “campaign management” in the banking industry. BSI CX is integrated into the Finnova banking software within the “Client Engagement Suite”.
Working with BSI is a win-win-win situation: While BSI stands out with its CRM and CX capabilities, we contribute the master data management expertise and solution together with a strong team of consultants. And as a result, our customers benefit from innovative digital customer relationship management.