Service: a competitive advantage in the era of digitization
This is how service championship works!
Service is more important than ever in today’s digitization era: Whether customers make a purchase decision, have a complaint, report damage, or receive advice from you: Positive service experiences determine if a sale occurs, a prospective client becomes a customer, and a customer remains loyal to you. Personalized or automated: With BSI for Service, you will be a service champion.
"Fifty percent of marketing is good customer service – this is where customer loyalty happens."
Bernhard EggerManaging Director, Walbusch Switzerland and Austria