Worthwhile reading from BSI

Twice a year, our customer magazine “meeting BSI” gives you an update on projects, innovations and other developments from the BSI world.

Right to the point

The company, localsearch, operates local.ch and search.ch, the leading Swiss platforms for the easy finding of addresses, telephone numbers and...

Concentrated load of CRM

With BSI CRM, MAN delivers a trouble-free customer experience: the introduction of the new CustomerCareCenter, as the CRM is called at MAN, enables...

meeting BSI 01/19

Roll the film! About heroes, obstacles and happy endings

  • Impress with BSI Studio
  • Learn from professional storytellers
  • Surprise with personalisation

meeting BSI 01/19 (PDF, 6.5 MB)

meeting BSI 02/18

I'm out of here. When customers leave and why they stay

  • Customer Love It begins with your own staff
  • CTMS partner Look well before you commit
  • Customer journey How to make customers happy

meeting BSI 02/18 (PDF, 6.6 MB)

meeting BSI 01/18

Don’t be an “asshole!” Being nice pays off

  • CTMS systems optimized easily
  • Digital networks in the WIR Bank
  • Impress customers don’t bind them

meeting BSI 01/18 (PDF, 7.1 MB)

meeting BSI 02/17

Moral machines and subjective humans

  • Short-term figures inhibit entrepreneurship
  • Customer experience deluxe at SIX and Sprüngli
  • Software for customer dialogue and privacy

meeting BSI 02/17 (PDF, 4.4 MB)

meeting BSI 01/17

«The cook serves the meal.»

meeting BSI 01/17 (PDF, 2.9 MB)

meeting BSI 02/16

«We are humble.»

meeting BSI 02/16 (PDF, 5.2 MB)

meeting BSI 01/16

«We can do a lot, but not everything.»

meeting BSI 01/16 (PDF, 2.7 MB)

meeting BSI 02/15

«Our mission is to develop software.»

meeting BSI 02/15 (PDF, 1 MB)

meeting BSI 01-15 Coverbild: Geige

meeting BSI 01/15

“We don't have departments.”

meeting BSI 01/15 (PDF, 6.3 MB)

meeting BSI 02-14 Coverbild: Junge Pflanze mit Erde

meeting BSI 02/14

“We belong to ourselves.”

meeting BSI 02/14 (PDF, 5 MB)

meeting BSI 01-14 Coverbild: Skateboard

meeting BSI 01/14

“We only employ good people.”

meeting BSI 01/14 (PDF, 6 MB)

meeting BSI 02-13 Coverbild: Drei Nägel im Dreieck angeordnet

meeting BSI 02/13

“We can do it.”

meeting BSI 02/13 (PDF, 2.6 MB)

meeting BSI 01-13 Coverbild: Chamäleon

meeting BSI 01/13

“We won't sell out.”

meeting BSI 01/13 (PDF, 3 MB)

meeting BSI Versicherungen Coverbild: Seil

meeting BSI 12 Insurance Companies

“We love our customers.”

 The special issue «meeting BSI 12 Insurance Companies» is only available in German.

meeting BSI 12 Spezial (PDF, 2 MB)

meeting BSI 02/12

“We like to work – and as little as possible.”

  • Sports expert Ingo Froböse: “Effective recuperation? Not without activity.”
  • AMAG is well on the road: To success with BSI CRM
  • BSI CRM Release 12.8: Total customer orientation
  • Open Source: SBB handles the world’s densest railway network
  • Eclipse Scout: The framework for business
  • Meet the team: Paolo Bazzi and his extraordinary journey

meeting BSI 02/12 (PDF, 4 MB)

meeting BSI 01/12

“We don't lie.”

  • A discussion about honesty: We would go crazy without it
  • BSI CRM Release 12.7: Spotlight on users
  • Complaint management: Loyalty opportunities for Baloise Switzerland
  • Eclipse Scout: Success with open source
  • Meet the team: An interview with Rebekka Stoffel

meeting BSI 01/12 (PDF, 3.6 MB)

meeting BSI 02/11

“The cook serves the meal.”

  • Sushi Sawada: CRM applied by a Japanese master
  • BSI CRM Release 12.6: Innovative boost for marketing and sales
  • ERGO Direkt Versicherung: Talk about good things
  • Hermes Logistik Gruppe: The test winner chooses BSI
  • Meet the team: Martin Jess

meeting BSI 02/11 (PDF, 5 MB)

meeting BSI 01/11

“Network instead of hierarchy.”

  • Better together: Online help for confectioners
  • More customer service: Lidl invests in efficient service
  • New channels: The village store is also a post office
  • Advanced CRM: Dialogue instead of key data management
  • Meet the team: An interview with Urs Stöcker

meeting BSI 01/11 (PDF, 1.7 MB)

meeting BSI 02/10

“We are craftsmen.”

  • Passion for craftsmanship: Craftsmen with a delicate touch
  • BSI CRM Release 12.5: The next generation of CRM
  • BSI eClinical: Ambitions for the future
  • ABB: The renaissance for BSI CRM
  • Meet the team: An interview with Uwe Funk

meeting BSI 02/10 (PDF, 3.6 MB)

meeting BSI 01/10

“We know no internal and external borders.”

  • Open innovation: is on its way to becoming a brand must
  • BSI CRM Release 12.4: is simply easier
  • Insurance companies: rely on BSI CRM
  • Tamedia: is close to its customers
  • Meet the team: An interview with Christian Döbele

meeting BSI 01/10 (PDF, 5.7 MB)

meeting BSI 02/09

“We love our customers.”

  • Relationship marketing: A winner for large and small operations
  • BSI CRM Release 12.3: Meaningful automation in the contact center
  • Swiss Post: Faster and easier at the post office counter
  • Viseca: New service-oriented CRM system
  • Sika: Extra boost for the global CRM initiative
  • Meet the team: Interview with Anna Schnauder

meeting BSI 02/09 (PDF, 5 MB)

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