"Our customers participate actively in the roadmap discussion. I like that! It enables us to develop the best CRM software for retailers."
Philip Heck, BSI

CRM for Retail: The CRM software for retailers, e-commerce and the mail order business

BSI Retail is the most innovative CRM solution for retailers on the market. The combination of PoS software, order management software, customer service and classic CRM is unique and has been distinguished with multiple awards.


Retailers are confronted with the complex challenge of also inspiring customers offline in our digital world. To fully orient your company towards customers means integrating all customer contact points. This multi- and cross-channel integration is no easy task. With our CRM solution for retail we support you with end-to-end processes from the cash register to the contact center throughout your customers’ journey.

Inspire customers offline in the shop

Customer wishes and preferences are automatically recognized in the digital world. But that is not the case in the store. CRM in the shop means making the complete customer history available to staff in the store:

For real cross-channel for retailers, discounters, consumer markets, supermarkets and DIY stores.

Mail, phone and e-shop order management

For taking orders across all other channels: phone, post, fax or e-shop. Your staff receives the right processes to efficiently handle customer concerns:

  • Order entry (including cross- and upselling)
  • Logistics and delivery follow-up
  • Payments (including coupon management)
  • Returns processing

 Order Management

Retail as service leader: in the footsteps of the corner shop

At the store, your staff takes care of customer needs on site. But the customer also wants to feel this proximity in the contact center. With software from BSI you meet customers individually, and you combine all your contact points in a single solution with omnichannel:

  • Web forms
  • Live chat
  • Facebook
  • Twitter
  • Self-service portal
  • Phone
  • E-mail

Do you have specific challenges in retail sale? We also have experience in this area. 

Customer experience awarded four times

The CRM System for the ordering and service processes with integrated checkout software for Walbusch has been awarded four times to date. In addition to the Swiss CRM Award, the seamless Walbusch customer experience has also been distinguished with the CCV Quality Award, the acquisa CRM Best Practice Award and the Golden Headset Award.

Catherine B. Crowden und Anja vom Hofe, Walbusch, mit dem CCV Quality Award
Anja vom Hofe (Walbusch) and Catherine Crowden (BSI) with the CCV Quality Award

What are your requirements?

I’ll be happy to personally show you which solutions we have to offer and to answer questions about our industry expertise.

Send a request
Send a request
Bernhard Egger, Community Manager Retail & Service

Bernhard Egger, Community Manager Retail & Service

Send a request