CRM and data protection (GDPR): Data protection-conforming customer relationship maintenance.
No hindrances to fear! BSI CRM deals with the latest data protection ordinance, the GDPR, with well thought out functionalities in the CRM system. This means you can be consistently sure that are meeting the current requirements and concentrate on your core business unconcerned – without having to plough through paragraphs of legalese.
Frequently asked questions; for clarification.
CRM and data protection Is that a contradiction?
No. Because BSI CRM deals with the stipulations of the new data protection ordinance, it is possible to efficiently fulfill the data protection requirements.
How long is data stored in the CRM?
When the reason for capturing personal data no longer exists, it must be erased. The rules and expiry dates depend on the data and the use thereof. Corresponding rules and erasure dates can be flexibly configured in BSI CRM.
How does data transfer to another company occur if the customer requests it?
There is currently no established transfer standard for customer relationship management systems. For now, BSI CRM supports the CSV exporting of customer data.