Interfaces: complete integration in the system landscape

Software from BSI is open and can be flexibly integrated into an existing system and hardware landscape. Both software and hardware can be integrated through interfaces. Though many standard interfaces already exist, we can also integrate new and customized interfaces for every customer.

Groupware

Groupware systems can be connected on the server side. The following systems are supported when it comes to connecting groupware systems:

  • Microsoft Exchange: The “Exchange Web Services (EWS)” interface is used for connecting Microsoft Exchange.
  • IBM Lotus Notes: the integration of IBM Lotus Notes is supported through these interfaces: Domino Internet Inter-ORB Protocol (DIIOP) or Domino Access Services (REST service).

The integration of e-mails, address book, calendar and tasks is supported. These can be displayed in BSI CRM. Importing and exporting are also made possible.

Computer Telephony Integration (CTI)

We build various interfaces to connect telephone systems and ACDs (Automatic Call Distribution).

  • TAPI: such as for connecting Genesys ACD systems for call centers.
  • XML with WebServices, e.g. for Cisco telephone systems or Genesys ACD
  • REST (Microsoft REST Framework)

We maintain a technology partnership with Luware and Genesys. Of course, we can connect other ACD manufacturers and telephone systems, such as Cisco systems.

Data integration

Other systems in the software landscape can also be completely integrated in BSI CRM, including an ERP, such as SAP, data warehouses or an online shop. Data can be completely migrated to BSI CRM or pulled using live access. The display, search, selection and editing of data can occur entirely in BSI CRM.

  • ETL: efficient, rapid synchronization of large data volumes
  • Services: live accesses, individual data records

Structural OCR recognition

With BSI CRM you can capture print documents such as orders, invoices or expense receipts in a structured manner and pre-process them. Print channels are growing in significance again, especially in the contact center, which is why the written entry channel which processes letters, e-mails and faxes, has been upgraded with OCR recognition software. Possible use cases include:

Fully-automated order capturing

  • Allocate customer orders arriving in any format to a customer
  • Identify delivery address and automatically generate individual order positions
  • Directly transfer to a complete order though dark processing
  • Check routine for error recognition
  • Rejection of erroneous data records
  • The algorithm uses the order master data (article number, price, etc.) and can be adapted for any application

Capturing benefits data in the insurance sector

  • Recognize standardized insurance benefits regardless of the invoice format
  • Capture individual invoice positions
  • Correct erroneous recognitions
  • Route data to the benefits system in a structured form

Expense receipts

  • Scan expense receipts and allocate them to an account while on the road
  • Automatic recognition of the amount