BSI fits within any IT landscape – with its open standards and flexible interfaces.

Integration options between BSI applications and third-party systems

Software from BSI is open and can be flexibly integrated into an existing system and hardware landscape. We integrate data, hardware and software, building upon standards such as http(s), REST, JSON and SOA in the process. We can, of course, integrate new and customized interfaces for any customer.

Data integration

Data is integrated by various methods depending on the use case and frequency of data comparison.

  • ETL: ETL stands for extract, transform & load. For the periodic importing of data from third-party systems, we offer a comprehensive ETL framework for the efficient and rapid synchronization of large data volumes.
  • Services: For individual data records obtained in real time from other systems; live access, in other words. 
The ETL framework offers an efficient method for the rapid synchronization of large data volumes, while services for live access are more efficient for individual data records.

Integration of data in BSI applications

Data from other systems in your software landscape can also be completely integrated in BSI software, such as from an ERP, SAP, data warehouses or an online shop. Data can be completed migrated or queried as needed through live access. The display, search, selection and processing of data can take place entirely in our applications.

Access to data from BSI applications

If a system within the company needs access to data from BSI CRM or other BSI applications, we provide a REST-based standard interface which provides readers with access to the most important data. The interface is designed to be modular and extendable in order to be able to also integrate individual, customized data structures.

Connection of groupware

Groupware systems can be connected on the server side. The integration of e-mails, the address book, calendar and tasks are supported. These can be displayed in BSI CRM, for example. Importing and exporting are also made possible.

The following systems are supported:

  • Microsoft Exchange: The “Exchange Web Services (EWS)” interface is used for connecting Microsoft Exchange.
  • Gmail: Connection through the respective Google Standard API (REST), for Gmail, Google Calendar and Google Contacts.
  • IBM Lotus Notes: The connection of IBM Lotus Notes is supported through these interfaces: Domino Internet Inter-ORB Protocol (DIIOP) or Domino Access Services (REST service). 

Computer Telephony Integration (CTI)

We build various interfaces to connect telephone systems and ACDs (Automatic Call Distribution):

  • TAPI – for example, for connecting Genesys ACD systems for call centers
  • XML with WebServices, e.g. for Cisco telephone systems or Genesys ACD
  • REST (Microsoft REST Framework)

We maintain a technology partnership with Luware and Genesys. We can, of course, connect other ACD manufacturers and telephone systems, such as Cisco systems or Avaya.

Digitalization of paper-based processes

With BSI CRM you can capture print documents such as orders, invoices or expense receipts in a structured manner and pre-process them. Print channels are again gaining significance, especially in the contact center, which is why the print entry channel that processes letters, e-mails and faxes has been upgraded with OCR recognition software. Possible use cases include:

Fully-automatic order capturing

  • Allocate customer orders arriving in any format to a customer
  • Identify delivery address and automatically generate individual order positions
  • Directly transfer to a complete order through dark processing
  • Check route for error recognition
  • Rejection of erroneous data records
  • The algorithm uses the order master data (article number, price, etc.) and can be adapted for any application

Performance data logging in the insurance sector

  • Recognize standardized insurance services regardless of the bill format
  • Capture individual invoice positions
  • Correct erroneous recognitions
  • Route data to the benefit systems in a structured form

Expense receipts

  • Scan expense receipts and allocate them to an account on the road
  • Automatic recognition of the amount