We love programming good software
Regardless whether it is a standard product or individual software, we love programming good software. We also like to assist you in making the right choice to meet your requirements. If you choose a standard solution – an off-the-shelf product – then making adaptations to meet your individual requirements and preferences via configuration is usually only possible to a limited degree, and an adaptation of the concept is not possible. With custom software, the solution is developed for you and perfectly tailored for your area of use. However, along with it you also pay for the entire development and invest in the implementation of your specific area. Find the right path for your business.
Standard software: modern products – proven thousands of times
With standard software, you profit from the innovative strength of your vendor, from numerous years of investment in product development, from the collective knowledge of the market and from experiences by other customers. This makes it just the right thing for standard requirements. Here you can accept compromises, where no competitive advantage is to be gained by doing it differently from the competition.
Even for large, integrated business applications it is best to remain as close to a standard product as possible in order to benefit from new software updates, product developments, documentation and training. That is why it is possible to extensively customize our modern products BSI CRM, BSI Contact Center, BSI Insurance, BSI Health and BSI Retail through configurations. However, there are cases for which configuration simply does not suffice, for which specific adaptations are necessary and also explicitly desired.
Custom software: Tailor-made applications – perfectly suited to you
With custom software, the solution is developed for you and perfectly tailored for your area of use.
Custom solutions make sense when they represent a competitive advantage for your company. So for each modification ask yourself whether a real, and particularly also calculable, benefit, is being created:
- Through which functions do I differentiate myself from the competition?
- Through which specific processes can I truly offer individual service?
- Through which interfaces do I receive data in my system so that I get a better view of my customers?
We are glad to assist you as a partner for special assignments. Let our references for custom software convince you.
With our standard products BSI CRM, BSI Studio and BSI CTMS, we offer comprehensive software suites that are suitable for complex requirements. The standard is continually being further developed and upgraded with functions. And with BSI you receive not only the product, but also full service. We integrate the software in your system landscape, understand your business cases and supply the specific processes and workflows needed, add customized functions so that your customer relationship does not end at the system boundaries and thereby is a perfect fit. In other words: essentially tailor-made.
Specify and release
When choosing the right path for you, it is essential to properly specify. Trust your provider. Through their many years of experience, they often know very precisely whether the standard will suffice or if adaptations make sense. We do this in the form of comprehensive workshops in which we provide clear information about change requests that are recommended or not recommended and show the (even long-term) implications of a customized modification. The deviations from the standard you prefer should be documented and approved by your management. In this way, the consequences are consciously communicated to the decision-makers and unwelcome surprises in the future are prevented. Sustainable solutions are created in this way with a deliberately intended degree of customization.