BSI CRM successfully in use at SIX Payment Services

BSI Business Systems Integration AG is supporting SIX Payment Services within the scope of its new, holistic customer care approach with a new CRM solution in customer service. The contact center solution from BSI offers standardized, guided processes and enables a high-quality, fast and efficient service experience. This should enhance the customer focus and competitiveness.

With BSI Contact Center, BSI offers a standard product that is flexible and extendable, and for which communication channels and processes can be easily integrated. The connection of data interfaces is excellently compatible and also at the cutting edge of technology. Together with the experience of the BSI team in cashless payments, acquiring, issuing and enabling, BSI successfully convinced SIX about the solution’s performance. “With the new contact center solution we are able to transparently look after customers interdepartmentally across all contact channels,” explained Sandro Canneori, Project Manager at SIX.

Added value through interdepartmental teamwork

The first phase of the implementation of the new contact center solution at the Zurich location was completed in March. The system will subsequently be continuously expanded until the necessary level of maturity is reached for the planned international rollout at the Vienna, Luxemburg and Warsaw locations. “We are replacing the former tools with the new system from BSI. We are bundling all important information in a single, comprehensive solution. This enables us to enhance our customer service and to design it more efficiently. We can also significantly reduce the training time needed for new employees,” stated Walter Pillittu, Head Customer Service at SIX Payment Services.

Sandro Canneori, Walter Pillittu and Alexander Beer from SIX Payment Services