Worthwhile reading from BSI

Twice a year, our customer magazine “meeting BSI” gives you an update on projects, innovations and other developments from the BSI world.

meeting BSI 01/19

Roll the film! About heroes, obstacles and happy endings

  • Impress with BSI Studio
  • Learn from professional storytellers
  • Surprise with personalisation

meeting BSI 01/19 (PDF, 6.5 MB)

meeting BSI 02/18

I'm out of here. When customers leave and why they stay

  • Customer Love It begins with your own staff
  • CTMS partner Look well before you commit
  • Customer journey How to make customers happy

meeting BSI 02/18 (PDF, 6.6 MB)

meeting BSI 01/18

Don’t be an “asshole!” Being nice pays off

  • CTMS systems optimized easily
  • Digital networks in the WIR Bank
  • Impress customers don’t bind them

meeting BSI 01/18 (PDF, 7.1 MB)

meeting BSI 02/17

Moral machines and subjective humans

  • Short-term figures inhibit entrepreneurship
  • Customer experience deluxe at SIX and Sprüngli
  • Software for customer dialogue and privacy

meeting BSI 02/17 (PDF, 4.4 MB)

meeting BSI 01/17

«The cook serves the meal.»

meeting BSI 01/17 (PDF, 2.9 MB)

meeting BSI 02/16

«We are humble.»

meeting BSI 02/16 (PDF, 5.2 MB)

meeting BSI 01/16

«We can do a lot, but not everything.»

meeting BSI 01/16 (PDF, 2.7 MB)

meeting BSI 02/15

«Our mission is to develop software.»

meeting BSI 02/15 (PDF, 1 MB)

meeting BSI 01-15 Coverbild: Geige

meeting BSI 01/15

“We don't have departments.”

meeting BSI 01/15 (PDF, 6.3 MB)

meeting BSI 02-14 Coverbild: Junge Pflanze mit Erde

meeting BSI 02/14

“We belong to ourselves.”

meeting BSI 02/14 (PDF, 5 MB)

meeting BSI 01-14 Coverbild: Skateboard

meeting BSI 01/14

“We only employ good people.”

meeting BSI 01/14 (PDF, 6 MB)

meeting BSI 02-13 Coverbild: Drei Nägel im Dreieck angeordnet

meeting BSI 02/13

“We can do it.”

meeting BSI 02/13 (PDF, 2.6 MB)

meeting BSI 01-13 Coverbild: Chamäleon

meeting BSI 01/13

“We won't sell out.”

meeting BSI 01/13 (PDF, 3 MB)

meeting BSI Versicherungen Coverbild: Seil

meeting BSI 12 Insurance Companies

“We love our customers.”

 The special issue «meeting BSI 12 Insurance Companies» is only available in German.

meeting BSI 12 Spezial (PDF, 2 MB)

meeting BSI 02/12

“We like to work – and as little as possible.”

  • Sports expert Ingo Froböse: “Effective recuperation? Not without activity.”
  • AMAG is well on the road: To success with BSI CRM
  • BSI CRM Release 12.8: Total customer orientation
  • Open Source: SBB handles the world’s densest railway network
  • Eclipse Scout: The framework for business
  • Meet the team: Paolo Bazzi and his extraordinary journey

meeting BSI 02/12 (PDF, 4 MB)

meeting BSI 01/12

“We don't lie.”

  • A discussion about honesty: We would go crazy without it
  • BSI CRM Release 12.7: Spotlight on users
  • Complaint management: Loyalty opportunities for Baloise Switzerland
  • Eclipse Scout: Success with open source
  • Meet the team: An interview with Rebekka Stoffel

meeting BSI 01/12 (PDF, 3.6 MB)

meeting BSI 02/11

“The cook serves the meal.”

  • Sushi Sawada: CRM applied by a Japanese master
  • BSI CRM Release 12.6: Innovative boost for marketing and sales
  • ERGO Direkt Versicherung: Talk about good things
  • Hermes Logistik Gruppe: The test winner chooses BSI
  • Meet the team: Martin Jess

meeting BSI 02/11 (PDF, 5 MB)

meeting BSI 01/11

“Network instead of hierarchy.”

  • Better together: Online help for confectioners
  • More customer service: Lidl invests in efficient service
  • New channels: The village store is also a post office
  • Advanced CRM: Dialogue instead of key data management
  • Meet the team: An interview with Urs Stöcker

meeting BSI 01/11 (PDF, 1.7 MB)

meeting BSI 02/10

“We are craftsmen.”

  • Passion for craftsmanship: Craftsmen with a delicate touch
  • BSI CRM Release 12.5: The next generation of CRM
  • BSI eClinical: Ambitions for the future
  • ABB: The renaissance for BSI CRM
  • Meet the team: An interview with Uwe Funk

meeting BSI 02/10 (PDF, 3.6 MB)

meeting BSI 01/10

“We know no internal and external borders.”

  • Open innovation: is on its way to becoming a brand must
  • BSI CRM Release 12.4: is simply easier
  • Insurance companies: rely on BSI CRM
  • Tamedia: is close to its customers
  • Meet the team: An interview with Christian Döbele

meeting BSI 01/10 (PDF, 5.7 MB)

meeting BSI 02/09

“We love our customers.”

  • Relationship marketing: A winner for large and small operations
  • BSI CRM Release 12.3: Meaningful automation in the contact center
  • Swiss Post: Faster and easier at the post office counter
  • Viseca: New service-oriented CRM system
  • Sika: Extra boost for the global CRM initiative
  • Meet the team: Interview with Anna Schnauder

meeting BSI 02/09 (PDF, 5 MB)

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