Order management software for retail

Are your customers channel hoppers? Are you a classic mail order merchant, an e-commerce pro, a networked chain store or a multichannel vendor? With the order management solution for retail from BSI, your staff can conveniently capture orders from all channels in a single solution – regardless of whether the order is received over the phone, via the postal service or in the shop. You have an overview and can also deliver the merchandise in another channel. Click & collect, or ordered in the shop, then delivered home? It’s no problem with order management from BSI.

 

 

Functions

ERP, CRM, contact center? All disciplines come together in the mail order, phone order and e-shop order business. That is why we offer a single solution that is precisely tailored and which combines the functions of all three disciplines in one.

Logistics

  • Administrate products and prices
  • Mail order delivery from a sales outlet (decentralized warehousing)

Vouchers

  • Voucher administration
  • Differentiated management and processing of large customers, e.g. special campaigns/vouchers for B2B activities

Payments

  • Customer account with balance management (prepayment, credits, vouchers, partial payments, reversals)
  • Dunning prompting lists

Sales support

  • Online availability check
  • Recommendation engine
  • Customer data management
  • Correspondence

Reporting

  • Comprehensive reporting
  • Analytics

Processes

Work through issues step by step. Whether for orders, complaints or general inquiries, assistants in the system guide users through defined process steps and guarantee that each issue is handled the same way.

Orders

  • Guided order entry including cross- and upselling
  • Automatic credit checking of the customers (external credit check combined with internal logic)
  • Delivery of a mail order to a sales outlet for pick up

Delivery follow-up

  • Delivery notification through the channel specified by the customer
  • Dispatch tracking

Returns

  • Support for and integration of the returns process

Complaints

  • Capturing delivery complaints
  • Structured and process controlled entry of customer inquiries and complaints

Payments

  • Redeem vouchers
  • Execution of dunning cycles
  • Approval process based on processes and user’s permission

Telemarketing campaigns

  • Marketing campaign management including individual voucher management
  • Reactivation of old customers
  • Handling of special customers

Interfaces

With interfaces to existing and external systems, data such as ordering, outlet and article data is automatically enriched:

  • Online shop (e.g. Hybris)
  • ERP (e.g. SAP or internal) 
  • Cash register system (POS)
  • Telephony (CTI and ACD)
  • Geodata 
  • E-mail 
  • Active directory
  • Address data directory (e.g. Twixtel, Herold, KlickTel, MatchSort, etc.)
  • Credit checks (e.g. Deltavista)
  • Accounting systems (e.g. Wilken)
  • DWH
  • MIS

What are your requirements?

I’ll be happy to personally show you which solutions we have to offer and to answer questions about our industry expertise.

Send a request

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BSI PoS Kassensoftware

Bricks & Clicks

You also have an online shop or a bricks & mortar store? No problem. We also integrate your e-shop through our standardized interfaces. For physical stores we integrate the same advantages and functions with BSI PoS or your existing cash register solution.