BSI CRM & BSI Contact Center for Viseca
Company-wide CRM tool, including the call center
With over one million credit card customers, Viseca Card Services Ltd. is one of Switzerland’s leading card issuers. Viseca offers a broad range of products based on the world’s foremost card brands, MasterCard and Visa.
An Aduno Group company, wholly owned by a consortium of leading Swiss banks, Viseca offers the entire range of services needed to cover cashless payment transactions. Since 2009, Viseca uses BSI CRM. After a successful launch in the back office the CRM tool is now used company-wide, including the call center.
“The users liked the tool immediately.”
Stefan Kämpfer, Head Business Management & Production, Aduno Group
- Flexible, scalable CRM platform for the whole group
- Depiction of many different processes and complex product structures
- Depiction of legally regulated testing processes
- Flexible process control: the Process Wizard guides staff through work steps predefined for specific processes – firm or open, depending on requirements
- Efficiency and quality gains: qualitatively better order entry and significantly reduced training efforts and costs
- Complex authorization logic
- Integration of partner banks and distribution partners
- All employees and external Service providers use the same processes
- Modern technology thanks to SOA (service-oriented architecture)
- Joint development: Collaboration between BSI and the development team at Aduno