BSI CRM & BSI Contact Center for MAN

Centralized customer view, simplified search and real-time reporting

Product: BSI CRM, BSI Contact Center | Industry: Automobile

The MAN Group is among the world's leading manufacturers of commercial vehicles, motors and machinery. This producer of trucks, buses, diesel motors, turbo machines and special transmissions has chosen BSI as its CRM partner.

MAN intends to use BSI CRM to centrally record and process customer enquiries. The aim is to enable the global partners to serve customers quickly and to provide MAN with a constant up-to-date overview of its international activities. Both workshops and the MAN Group will benefit from a centralized customer view, a simplified search for customer and vehicle data as well as real-time reporting.

“We chose BSI CRM after a long selection process because we need a flexible and fast solution. BSI offers us both. The BSI team proved to us that it has a solution for the market that adapts to the requirements of our partners and customers.”

Jörg Wallner, Head of Complaint Management at MAN Truck & Bus AG.

Highlights

  • A standard-related and cooperative solution
  • A cooperative CRM – external partners also have access
  • Guided processes support staff with their work
  • Central overview, customer and vehicle data and optimized reporting

More about MAN

With BSI CRM, MAN delivers a trouble-free customer experience: the introduction of the new CustomerCareCenter, as the CRM is called at MAN, enables...