BSI CRM & BSI Contact Center for localsearch

localsearch improves customer service with BSI CRM

Products: BSI CRM, BSI Contact Center | Industry: Media & advertising

localsearch, the number 1 among directories in Switzerland, has chosen BSI CRM to support its customer service. The rollout will take place in three stages and includes the 360° customer view, customer service and sales management.

The new 360° customer view provides an excellent basis for improvement of the localsearch service and sales processes. Cross-selling will take place uniformly and individually matched to the customer through guided processes and a holistic view across all touchpoints. As a highlight, the sales process can be controlled in the future similarly for all employees – from the service center to the field sales teams.

“We managed to reduce training time by 50%.”

Stefan Bieri, CRM Project Manager at localsearch

Highlights

  • 360° customer view for customer consultation across sales and service channels
  • Process guidance from a single interface
  • Seamless sales planning and sales management
  • Customer-oriented lifecycle management through continuous support processes

More about localsearch

26.10.2016

Right to the point

The company, localsearch, operates local.ch and search.ch, the leading Swiss platforms for the easy finding of addresses, telephone numbers and...