BSI CRM & BSI Contact Center for localsearch

localsearch improves customer service with BSI CRM

Products: BSI CRM, BSI Contact Center | Industry: Media & advertising

localsearch, the number 1 among directories in Switzerland, has chosen BSI CRM to support its customer service. The rollout will take place in three stages and includes the 360° customer view, customer service and sales management.

The new 360° customer view provides an excellent basis for improvement of the localsearch service and sales processes. Cross-selling will take place uniformly and individually matched to the customer through guided processes and a holistic view across all touchpoints. As a highlight, the sales process can be controlled in the future similarly for all employees – from the service center to the field sales teams.

“We managed to reduce training time by 50%.”

Stefan Bieri, CRM Project Manager at localsearch

Highlights

  • 360° customer view for customer consultation across sales and service channels
  • Process guidance from a single interface
  • Seamless sales planning and sales management
  • Customer-oriented lifecycle management through continuous support processes