BSI Contact Center for ERGO Direkt
CRM solution for contact center, sales and back office
ERGO Direkt is part of the ERGO Versicherungsgruppe and thereby belongs to Munich Re, one of the world's leading reinsurers and risk carriers.
For ERGO Direkt, BSI installed a completely redesigned customer relationship management tool based on BSI CRM, from which the Contact Center, Sales and the back-office all profit.
“We are boosting our closing rate by displaying up-selling potential.”
Peter Goller, Gesamtprojektleiter für das Projekt IKP bei ERGO Direkt
In addition to a comprehensive view of the customer dossier and seamless process support, BSI also realized the integration of phone, e-mail and letter channels as well as series of interfaces to the existing peripheral systems.