“Rolling out CRM software for 1500 users isn’t easy, but BSI is up to the challenge.”


Peter Goller
, ERGO Direkt Versicherungen

BSI Contact Center for ERGO Direkt

CRM solution for contact center, sales and back office

Product: BSI CRM, BSI Contact Center | Industry: Insurance companies

ERGO Direkt is part of the ERGO Versicherungsgruppe and thereby belongs to Munich Re, one of the world's leading reinsurers and risk carriers.

For ERGO Direkt, BSI installed a completely redesigned customer relationship management tool based on BSI CRM, from which the Contact Center, Sales and the back-office all profit.

“We are boosting our closing rate by displaying up-selling potential.”

Peter Goller, Gesamtprojektleiter für das Projekt IKP bei ERGO Direkt

In addition to a comprehensive view of the customer dossier and seamless process support, BSI also realized the integration of phone, e-mail and letter channels as well as series of interfaces to the existing peripheral systems.