BSI CRM for business customer care at Aduno SA

Business customer care at Aduno is based on BSI CRM

Product: BSI CRM, BSI Contact Center | Industry: Financial Institutions

Whether in the hotel industry, gastronomy, retail, the service sector, trades or online commerce: cashless payment systems are growing ever more popular in all sectors. Aduno SA is a competent partner for more than 20,000 business customers, in the stationary business as well as mobile and online, who rely on Aduno’s expertise when using innovative terminal solutions and processing secure and simple payments without cash.

BSI CRM is used for optimized customer care. Customer and contract data for business customers is compiled in BSI CRM. The objectives are more efficient procedures and improved service quality for the customers of Aduno SA.

«Aduno can configure processes in BSI CRM to ideally manage and service business customers and their terminals. Staff is guided through the ordering and support processes and benefits from a 360° customer view. This will enable us to boost our efficiency and also improve our processes.»

Santosh Ritter, Head Operations Acquiring & Terminals at Aduno Group

Highlights

  • Procedural depiction of the complex onboarding process – from entering the customer application through validation, risk review and on to the approval process including the electronic signature based on competence rules.
  • Connection to all relevant peripheral systems necessary for transactions and regulators, such as FDI.
  • Depiction of customer enquiries about devices and material through service requests.

More about Aduno