Thank you for the wonderful year!

With gratitude we say goodbye to 2018, a year in which each month was very exciting and eventful for BSI:

January

USA here we come! BSI launches BSI CTMS in the USA.

February

We present the prototypes for a speaking CRM at the CCW, Europe’s largest trade fair for customer dialogue.

March

Customer care refurnished. Möbel Pfister AG introduces BSI CRM.

April

Hello again, Gothaer!: The insurance group chooses us again as its CRM partner - following the agency system, BSI Insurance is also being introduced to broker sales.

May

Clinical trials under control. The internationally successful dermatology CRO proinnovera AG introduces BSI CTMS.

June

Hey there Hanseatic Bank and Datatrans. Hanseatic Bank uses BSI CRM as a central hub for its customer relationship process. Datatrans, the leading Swiss payment service provider, introduces a central CRM solution.

July

Partnerschaft mit Kundenfokus. Wie spannend, BSI begleitet PostFinance auf dem Weg zum «Digital Powerhouse». Und Hallo Hamburg! Nicht nur zur Sommerfrische, sondern gleich mit Office und Team sind wir neu auch mit einem 8. Standort in der Hansestadt zu Hause.

August

New face for the BSI website.We have renovated! How do you like our new concept?

September

We proudly present…! We launch our BSI Studio digitization platform and present it at the DMEXCO in Cologne and at the SWISS CRM Forum in Zurich. And: Münchner Verein is now also using BSI Insurance as an agency system.

October

Human vs. Maschine. We invite guests to a reception to celebrate the publishing of the “Decoding Digital Marketing” study. Together with the W.I.R.E. think tank, we searched for answers about the future of digital marketing. Swiss Post receives a customer portal and self-service payments machine from BSI. The University of Zurich manages its language courses with Scout – and we were able to implement it.

November

Roll the film! The large BSI community comes together for the 12th User Group Meeting, celebrates the BSI CRM Ocean release and the launch of BSI Studio. The premiere celebration for the digitization platform BSI Studio was held the evening before in the SRF studios. Also: Our first customer in Austria is Bank Gutmann! We are pleased that Austria’s number one private bank is entrusting its customer care to BSI Banking. Galenicare uses BSI CRM for its complete spectrum of customer relationships. And we break through the 300 employee mark!

December

BSI Studio live. The first customer story goes live at APG|SGA. The objective: to continuously monitor customer satisfaction. FIEGE Gruppe rolls out BSI CRM from the cloud in 15 countries.

Curious and full of anticipation we look forward to a new year in 2019, showcasing a joyful customer experience. In the leading role: our customers, whom we equip with great features and stories, enabling them to steadily keep a nose ahead of the market. Well, at least one :)

We wish you and your dear ones a magical holiday season, as well as a good start into a happy 2019, throughout which these pages will be replete with joyful stories.
Ihr BSI Team

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