About us

We create WOW moments

If CRM, then BSI. As a leading software company for CRM and CX we have made every effort to delight our customers – and customers’ clients – for almost 25 years. And as long as there are companies that appreciate the value of strong relationships, we will continue on this path.

We love software

We love our customers. We love good software. And, we love the strong values our 320 experts embrace every day:

  • We do not have a hierarchical structure; instead, we have organized ourselves to be 100% customer-focused.
  • We invest more than 10% of our time into innovation, education, and training.
  • We are entrepreneurs – 244 of our employees are BSI shareholders.

These are the reasons why we have been a top-tier employer in the world of ICT for years.

#wearebsi

We are customer enthusiasts

To win their customers’ hearts is the most important and most challenging task for any company. At the same time, it is also the most rewarding task – thanks to BSI.

  • Because omnichannel and 360° customer views are deeply rooted in our DNA.
  • Because customers deserve a powerful, seamless customer experience.
  • And because automation combined with artificial intelligence facilitates real personalization.

BSI already turns 220 million customer relationships into long-term success stories.

We help guarantee success

134 success stories

This is the number of companies where BSI provides the best in customer proximity day in and day out. Each BSI solution manages an average of 27 million relationships, logs 70 million interactions annually, integrates 23 systems and has 4,000 users.

BSI Mitarbeiter am arbeiten.

We are craftspeople

One Customer Suite

Whether used for CRM, sales, marketing, service, or analytics, the 2 million lines of code we have written combine to form seamless and future-strong solutions – thanks to uncompromising technology, a highly flexible data model, and brilliant user experience. The result: 100% flow.

We are industry experts

Three focus industries

They are retail, banking, and insurance. BSI provides specialized solutions for these markets. This focus has brought about three advantages: Functionality that fits your industry to a T, strikingly intuitive user interfaces, and experience that will delight your customers.

We are BSI

1

Up close and personal.

Whether you are a current or prospective customer, we would like to emphasize that BSI combines the complexity of digital communication with the individuality of an old-fashioned neighborhood store.

Next best action: BSI.

Your next best step: Link your goals to BSI.

Zeno Hug, Creator of Customer Delight

+41 (56) 484 19 59

zeno.hug@bsi-software.com